Welcome to the Shipping FAQ section of Based Shilajit. We understand that a smooth and reliable shipping process is crucial to your overall shopping experience. Here, we address common questions regarding shipping methods, delivery times, tracking, and more. If you have specific inquiries not covered here, please don't hesitate to contact our customer support at support@basedshilajit.com.
Ensuring your order reaches you in a timely and secure manner is of utmost importance to us. We appreciate your trust in Based Shilajit for your wellness journey.
Read on to find answers to your shipping-related questions.
We currently ship to the United States, Canada, Australia, UK, Germany and France. We offer all customers with tracking. We want your experience to be as smooth and upfront as possible - just the way we like it.
We process all orders within 1 business day. We ship priority items the same business day of placing your order if placed before 5pm EST. Your order will arrive depending on the shipping method chosen during checkout. Most orders arrive within 2-4 business days if you are in the USA, or 7-14 days internationally.
We are not liable for any customs duties that may need to be paid upon international arrivals.
If your order does not arrive in a timely manner or is held up in the carrier's possession, please email us here with your order number - support@basedshilajit.com
Orders take up to 1 business day to process after placing the order before shipping out. We do not ship out on weekends.
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at support@basedshilajit.com and we'll help you out!
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
