We provide international shipping to most major countries. We provide you the option of paying your duties and taxes directly at checkout for a streamlined shipping experience. We offer all customers with tracking. We want your experience to be as smooth and upfront as possible.
We do not ship to the following areas: Aaland Islands, Bouvet Islands, Caribbean Netherlands, Central African Republic, Christmas Islands, Cocos (Keeling) Islands, Cuba, Falkland Islands, French Southern Territories, Iran, New Caledonia, Niue, North Korea, Palestinian Territories, Russia, Somalia, South Sudan, Sudan, Svalbard & Jan Mayen, Syria, U.S. Outlying Islands, Western Sahara.
We process all orders within 1 business day. We ship priority items the same business day of placing your order if placed before our 5pm EST cutoff time. Your order will arrive depending on the shipping method chosen during checkout. Most orders arrive within 1-4 business days if you are in the USA, or 7-14 days internationally.
We are not liable for any customs duties that may need to be paid upon international arrivals. To pay your duties in advance, please select "Passport Duties and Taxes Paid" at checkout.
If your order does not arrive in a timely manner or is held up in the carrier's possession, please email us here with your order number - support@basedshilajit.com
Our orders are free of shipping cost above $100 USD. All orders under this amount will be charged for shipping freight.
We use USPS and UPS.
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at support@basedshilajit.com and we'll help you out!
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
BASED SUPPLEMENTS
210 Locust St, Unit 10F Philadelphia, PA 19106 United States
Contact Us/Email: support@basedshilajit.com
Customer Service Hours: 9am-5pm EST
