If you wish to cancel an order that has not yet been shipped, please follow these steps:

Contact Customer Support: Reach out to our dedicated customer support team at support@basedshilajit.com as soon as possible after placing the order. Provide your order details and a clear request to cancel the order.

Confirmation and Refund: Our team will review your request and, if the order has not been shipped, will confirm the cancellation. We will process a full refund to your original payment method within a reasonable timeframe.

Please note the following important points:

Cancellation requests must be made prior to the order being shipped. Once an order has been shipped, it falls under our standard Returns and Refunds policy.
We recommend that you promptly contact our customer support to ensure the best chance of cancelling your order before it's shipped.

This return policy is valid for the countries: USA, Canada, Australia, UK, Germany, France.

To be eligible to claim a refund, individuals must have purchased a product directly from https://basedsupplements.co

You have the right to return 30 days after the arrival of your order. The products can easily be returned.

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.

Please send us an email at support@basedshilajit.com to receive your return label and we will send it digitally. You can then print them and add them in the return package.

Note: only products in New* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Based Shilajit is not responsible for lost orders due to incorrect address provided by the customer (Wrong street, house, apartment number, etc.).

Please take your time while checking out on our website to ensure that your order contains all of the correct information.

Based Shilajit is not responsible for any unclaimed or refused orders.

BASED SUPPLEMENTS
210 Locust St, Unit 10F Philadelphia, PA 19106 United States
Contact Us/Email: support@basedshilajit.com
Customer Service Hours: 9am-5pm EST